Privacy Policy

1. Who We Are

AITANA – Luminous Retreats is a brand operated by:

CARRARD & CARRARD (SILVER HOUSE BIJOUX) SNC
Geneva, Switzerland
CHE-133.738.432

We process your personal data in compliance with applicable data protection laws, including Swiss data protection legislation and, where applicable, the General Data Protection Regulation (GDPR).

We apply the principles of lawfulness, transparency, purpose limitation, data minimization, accuracy, storage limitation and data integrity.

2. Data Collected

When using the website, we may collect the following data:

- First and last name
- Email address
- Telephone number
- Information submitted through contact forms
- Data necessary for the organization of a retreat

All data is provided voluntarily by the user.

3. Health-Related Data

After confirmation of a booking, a confidential questionnaire may be sent to participants in order to collect certain information necessary for the practical organization of the retreat, including allergies, intolerances or physical limitations.

Such data is treated with strict confidentiality and is retained only for the period necessary to organize the retreat.

4. Purpose of Processing

Personal data is used exclusively for:

- Responding to information requests
- Managing bookings
- Organizing retreats
- Complying with legal obligations

No personal data is sold or transferred to third parties for commercial purposes.

5. Legal Basis

Processing of personal data is based on:

- The performance of pre-contractual or contractual measures
- Our legitimate interest
- Your consent where required

6. Hosting and International Transfers

The website is hosted by Squarespace.

Analytics tools may be used, including Google Analytics and Google Search Console.

Some service providers may be located outside Switzerland or the European Union, particularly in the United States. Where applicable, data transfers are carried out in accordance with the safeguards required by applicable regulations.

7. Data Retention

Personal data is retained for as long as necessary for the purposes for which it was collected, in compliance with applicable data retention laws.

Data may notably be retained:

- For the management of requests
- For the organization of the retreat
- To comply with legal obligations

Health-related data is retained only for the period strictly necessary for the organization of the retreat and is subsequently deleted.

8. Security

Appropriate technical and organizational measures are implemented to ensure the confidentiality, integrity and security of personal data.

9. Your Rights

In accordance with applicable legislation, you have the following rights:

- Right of access
- Right to rectification
- Right to erasure
- Right to object
- Right to restriction of processing
- Right to data portability where applicable

10. Changes to This Policy

This Privacy Policy may be updated at any time to reflect changes in our practices or legal obligations.

The date of the latest update will be indicated at the bottom of this page.

Last updated: 15 March 2026

11. Contact Us

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

info@aitanaretreat.com

We will endeavor to respond to any request within a reasonable timeframe, in accordance with applicable legal obligations.